Professional Services Report

A high-growth industry transcending disruption

Industry Introduction

This is the fourth in a series of reports that set out to analyze the major shifts occurring in industries critical to the Los Angeles Basin, quanitfying their economic impact and identifying the jobs that have the brightest future for community college students in the region.

Industry Outlook

The professional services industry is a major economic driver in the regional economy. With human creativity, problem solving and critical thinking as their backbone, many jobs in this industry have been largely insulated from disruption by technological advances and automation. Overall, 50,680 total job openings will be created in the industry in the Los Angeles Basin (Los Angeles and Orange counties) over the next five years, with employers seeking to fill many of those openings with middle-skill workers.

There is some urgency for the creation and expansion of community college programs targeting the professional services industry. A looming workforce shortage appears to be on the horizon. Based on regional community college completions, there could be an undersupply of 2,000 workers each year to fill job openings in the region through 2021. More than 6,300 annual openings are projected for middle-skill occupations in the industry. Yet, community college completions only totaled about 4,300 awards in the 2016-17 academic year.

$175B

The professional services industry generates $175.6 billion in economic output annually in the Los Angeles Basin, accounting for nearly 12 percent of the gross regional product.

1/2

More than half of employment in professional services falls into three subsectors: management and technical consulting services, legal services, and accounting and bookkeeping.

2X

Professional services employment is two times greater in Los Angeles County than Orange County, with 262,800 payroll employees compared to 120,500 payroll employees in Orange County.

300K+

There are more than 300,000 contingent professional service workers in the Los Angeles Basin; almost equivalent to the number of payroll employees in the region, and the gig economy workforce is growing.

Where will the jobs be?

Middle-skill occupations on the upswing

$65K

Professional services employees typically earn higher-than-average wages compared to the regional economy. Professional services employees earn, on average, $65,030, more than the regional average across all industries.

53%

A large share of the professional services workforce in the region skews younger; 53 percent of workers are 25-44 years old, and less than 20 percent are 55 years or older.

There is an undersupply of community college students to fill jobs in administration and support, veterinary medicine, environmental science, and computers and design.

$$

High-growth jobs include network and computer systems administrators, secretaries and administrative assistants, veterinary technologists and technicians, and environmental science and protection technicians.

Jobs with a bright future

Within professional services, occupations were identified that are fast growing, offer rewarding career paths and are well paid. All 15 occupations are middle-skill, requiring some education or training beyond a high school
diploma, but less than a bachelor’s degree.

Graphic Designers

What they do: Design or create graphics for specific commercial or promotional needs.

Paralegals & Legal Assistants

What they do: Assist lawyers by investigating facts, preparing legal documents or researching legal precedent.

 

Secretaries & Administrative Assistants, except Legal, Medical and Executive

What they do: Perform administrative functions such as correspondence, appointments and maintaining files.

Web Developers

What they do: Design, create and modify websites.

Network & Computer Systems Administrators

What they do: Install, configure and support an organization’s local area network (LAN), wide area network (WAN) and internet systems.

Tax Preparers

What they do: Prepare tax returns for individuals or small businesses.

Bill & Account Collectors

What they do: Locate and notify customers of delinquent accounts to solicit payments.

Veterinary Technologists & Technicians

What they do: Perform medical tests for the diagnosis and treatment of diseases in animals.

Computer User Support Specialists

What they do: Provide technical assistance to computer users.

Architectural & Civil Drafters

What they do: Prepare drawings of architectural and structural features for civil engineering projects.

Interpreters & Translators

What they do: Interpret oral or sign language, or translate written text from one language into another.

Payroll & Timekeeping Clerks

What they do: Compile and record employee time and payroll data.

Construction & Building Inspectors

What they do: Inspect structures to determine structural soundness and compliance with specifications and regulations.

Environmental Science & Protection Technicians, including Health

What they do: Perform laboratory and field tests to monitor the environment and investigate sources of pollution.

Civil Engineering
Technicians

What they do: Apply principles of civil engineering to the construction and maintenance of structures and facilities.

Professional Services Jobs on the Rise

As the industry undergoes further technological transformation, occupations based on non-automatable, knowledge-heavy competencies are primed to take off. Opportunities are expected to flourish in the technology-based subsectors.

How professional services wages stack up

These professional services jobs pay solid wages and have a bright future for community college students in the region. They can support a family and improve standards of living.

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Top 1/3
Middle 1/3
Bottom 1/3

Regional talent development network

The 28 community colleges in the Los Angeles Basin offer 30 programs relatetd to professional services. Programs with the highest enrollments include accounting, paralegal and office technology/office computer applications.

Connecting Job Seekers

Los Angeles County America’s Job Centers, also known as WorkSource Centers, serve over 250,000 individuals each year and assist clients with accessing training providers in the community. These one-stop centers are overseen by seven Workforce Development Boards (WDBs). Two WDBs provided data for this report. In total, 815 participants received training through 20 programs related to professional services. Programs with the most participants include:

  • Computer skills/use
  • IT-related
  • Accounting and bookkeeping

Connecting Job Seekers

os Angeles County America’s Job Centers, also known as WorkSource Centers, serve over 250,000 individuals each year and assist clients with accessing training providers in the community. These one-stop centers are overseen by seven Workforce Development Boards (WDBs). Two WDBs provided data for this report. In total, 815 participants received training through 20 programs related to professional services. Programs with the most participants include:

  • Computer skills/use
  • IT-related
  • Accounting and bookkeeping
Address:

1207 E Green St
Pasadena, CA 91106

Contact:

jsantiago@jvsla.org
Website

Address:

1600 E 4th St
Los Angeles, CA 90033

Contact:

Scott Lee
(323) 526-0143
scott.lee@lacity.org
Website

Address:

1505 E 1st St
Los Angeles, CA 90033

Contact:

Aissa Cerda
(323) 267-5930
aissa.cerda@rescare.com
Website

Address:

21010 Vanowen St
Los Angeles, CA 91303

Contact:

Marcos Serpas
(818) 596-4116
maserpas@rescare.com
Website

Address:

234 Loma Dr
Los Angeles, CA 90026

Contact:

Jorge Orozco
(213) 413-1466
jorozco@paralosninos.org
Website

Address:

4060 S Figueroa St
Los Angeles, CA 90037

Contact:

Alma Diaz
(323) 731-8596
alma@aye-la.org
Website

Address:

1055 Wilshire Blvd
Los Angeles, CA 90017

Contact:

Amber Chatman
(818) 573-9030
amber.chatman@ypiusa.org
Website

Address:

9030 Laurel Canyon Blvd
Sun Valley, CA 91352

Contact:

Johnson Ng
(213) 207-1388
jng@westlake-worksource.org
Website

Address:

222 W 6th St
San Pedro, CA 90731

Contact:

Haimanot Fekadu
(818) 771-0184
hfekadu@wscalnetwork.org
Website

Address:

4311 Melrose Ave
Los Angeles, CA 90029

Contact:

Carla Hendy-Anguiano
(562) 570-4721
carla.hendy-anguiano@pacificgateway.org
Website

Address:

2140 W Olympic Blvd
Los Angeles, CA 90006

Contact:

Margo Scoble
(323) 454-6103 xt. 6103
mscoble@mcscareergroup.com
Website

Address:

630 W 5th St
Los Angeles, CA 90071

Contact:

Johnson Ng
(213) 228-7113
jng@westlake-worksource.org
Website

Address:

342 N San Fernando Rd
Los Angeles, CA 90031

Contact:

Carmen Jacinto
(323) 539-2089
cjacinto@goodwillsocal.org
Website

Address:

3845 Selig Place
Los Angeles, CA 90031

Contact:

Jorge Orozco
(323) 275-9309
jorozco@paralosninos.org
Website

Address:

13420 Van Nuys Blvd
Pacoima, CA 91331

Contact:

Angelica Martin
(818) 492-4065
amartin@ypiusa.org
Website

Address:

222 W 6th St
San Pedro, CA 90731

Contact:

Laura McNeil
(323) 730-7900
lmcneil@letc.com
Website

Address:

6109 S Western Ave
Los Angeles, CA 90047

Contact:

Mary Starks/CJ Scott
(323) 903-6926
mstarks@brotherhoodcrusade.org
Website

Address:

4401 Crenshaw Blvd
Los Angeles, CA 90043

Contact:

Jose Guadron
(213) 743-6139
jguadron@coalitionrcd.org
Website

Address:

1006 E 28th St
Los Angeles, CA 90011

Contact:

Adriana Camacho
(323) 923-1434
acamacho@wlcac.org
Website

Address:

958 E 108th St
Los Angeles, CA 90059

Contact:

Elton Blake
(323) 563-5683
eblake@wlcac.org
Website

Address:

14565 Lanark St
Los Angeles, CA 91406

Contact:

Laura McNeil
(323) 432-4399
lmcneil@letc.com
Website

Address:

10950 S Central Ave
Los Angeles, CA 90059

Contact:

Hugh Carter
(323) 971-7640
hugh.carter@lacity.org
Website

Address:

5849 Crocker St
Los Angeles, CA 90003

Contact:

Alex Martinez
(818) 782-2520
amartinez@goodwillsocal.org
Website

Address:

1773 E Century Blvd
Los Angeles, CA 90002

Contact:

Magdalena Duran
(818) 504-0334
mduran@wscalnetwork.org
Website

Address:

9024 Laurel Canyon Blvd
Sun Valley, CA 91352

Contact:

Carlos Vasquez
(213) 763-5955
cvasquez@coalitionrcd.org
Website

Address:

400 W Washington Blvd
Los Angeles, CA 90015

Contact:

Erick Serrato
(310) 732-5700
erick.serrato@pacific-gateway.org
Website

Address:

2220 E 114th St
Los Angeles, CA 90059

Contact:

Joel Lopez
(323) 249-7751
joel.lopez@hacla.org
Website

Address:

2900 S Crenshaw Blvd
Los Angeles, CA 90016

Contact:

Louis Lewis
(323) 293-6284
llewis@aadapinc.org
Website

Address:

5446 Sepulveda Blvd
Culver City, CA 90230

Contact:

Josefina Santiago
(310) 309-6000
jsantiago@jvsla.org
Website

Address:

3415 S Sepulveda Blvd
Los Angeles, CA 90034

Contact:

Mary Keipp
(310) 572-7680
mkeipp@oid.ucla.edu
Website

Address:

9207 Eton Ave
Chatsworth, CA 91311

Contact:

Luz Zamorano
(818) 701-9800
lzamorano@buildonestop.com
Website

Address:

3550 Wilshire Blvd
Los Angeles, CA 90010

Contact:

Rhonda Rose
(213) 805-4273
rrose@communitycareer.org
Website

Address:

5301 Whittier Blvd
Los Angeles, CA 90022

Contact:

(323) 887-7122
AJCCJobs@wdacs.lacounty.gov
Website

Address:

14101 E Nelson Ave
La Puente, CA 91746

Contact:

(626) 934-5700
AJCCJobs@wdacs.lacounty.gov
Website

Address:

7807 Compton Ave
Los Angeles, CA 90001

Contact:

(323) 583-9655
AJCCJobs@wdacs.lacounty.gov
Website

Address:

13420 Van Nuys Blvd
Pacoima, CA 91331

Contact:

(818) 492-4052
AJCCJobs@wdacs.lacounty.gov
Website

Address:

2550 W Main St
Alhambra, CA 91801

Contact:

(626) 677-2600
AJCCJobs@wdacs.lacounty.gov
Website

Address:

15538 Colorado Ave
Paramount, CA 90723

Contact:

(562) 633-9511
AJCCJobs@wdacs.lacounty.gov
Website

Address:

2909 E Pacific Commerce Dr
Compton, CA 90221

Contact:

(310) 762-1101
AJCCJobs@wdacs.lacounty.gov
Website

Address:

10400 Pioneer Blvd
Santa Fe Springs, CA 90670

Contact:

(562) 946-2237
AJCCJobs@wdacs.lacounty.gov
Website

Address:

2677 Zoe Ave
Huntington Park, CA 90255

Contact:

(323) 586-4700
AJCCJobs@wdacs.lacounty.gov
Website

Address:

1600 W Imperial Hwy
Los Angeles, CA 90047

Contact:

(323) 241-5016
AJCCJobs@wdacs.lacounty.gov
Website

Address:

1816 S Figueroa St
Los Angeles, CA 90015

Contact:

(213) 742-9560
AJCCJobs@wdacs.lacounty.gov
Website

Address:

933 S Glendora Ave
West Covina, CA 91790

Contact:

(626) 814-8234
AJCCJobs@wdacs.lacounty.gov
Website

Address:

5446 Sepulveda Blvd
Culver City, CA 90230

Contact:

(310) 309-6000
AJCCJobs@wdacs.lacounty.gov
Website

Address:

3447 Atlantic Ave
Long Beach, CA 90807

Contact:

lzamorano@buildonestop.com
Website

Address:

222 W 6th St
San Pedro, CA 90731

Contact:

rrose@communitycareer.org
Website

Address:

3447 Atlantic Ave
Long Beach, CA 90807

Contact:

mkeipp@oid.ucla.edu
Website

Address:

10900 E 183rd St
Cerritos, CA 90703

Contact:

Anna Leon
(562) 402-9336
aleon@selaco.com
Website

Address:

801 E Carson St
Carson, CA 90745

Contact:

(310) 680-3870
info@sbwib.org
Website

Address:

16801 S Western Ave
Gardena, CA 90247

Contact:

(310) 538-7070
info@sbwib.org
Website

Address:

110 S La Brea Ave
Inglewood, CA 90301

Contact:

(310) 680-3700
info@sbwib.org
Website

Address:

1220 Engracia Ave
Torrance, CA 90501

Contact:

(310) 680-3830
info@sbwib.org
Website

Address:

301 E Olive Ave
Burbank, CA 91502

Contact:

(818) 238-5627
Website

Address:

1255 S Central Ave
Glendale, CA 91204

Contact:

(818) 937-8073
Website

Address:

1255 S Central Ave
Glendale, CA 91204

Contact:

(818) 409-0476
Website